Frequently Asked Questions
To place an order on the Dickies Indonesia Online store, start by selecting a product category, such as "Men" and "Tops". After choosing your category, browse through the items and click on the product you're interested in. On the product page, select your preferred color and size, then add the item to your cart by clicking the "Add to Cart" button. After adding the item, you can review your order by clicking the "My Bag" button at the top right corner of the homepage. This will show the items in your cart, and from there, you can either view the full cart or proceed to checkout by clicking the "Checkout" button. On the checkout page, enter your contact, delivery, and payment details to complete your purchase. Afterward, you will receive an order confirmation email with your product, payment, and shipping information. Thank you for shopping with Dickies Indonesia!
Yes. For all product orders made on the Dickies Indonesia Online website, you will receive an order confirmation email with details of product purchased, contact information, delivery details and shipment method.
Dickies Indonesia Online accepts ATM/Bank Transfers (BCA, BNI, BRI, Bank Mandiri, Permata Bank), Debit/Credit Cards (with Visa, MasterCard, JCB, American Express logos), and e-wallets (Gopay).
Very safe. When you click the "Process Order" button on the payment page of the Dickies Indonesia's Official Site, It directly sends the transaction details to our bank. Your payment information is not shared with any third parties, as our system automatically encrypts all your data.
Delivery costs depend on how far the destination address. It also depends on what shipping methods you choose.
Dickies Indonesia Online can ship domestically within Indonesia.
You can search for all Dickies Indonesia Online products in a number of ways. The easiest way is to browse through the categories at the top of the homepage. Alternatively you can search a product by entering in the name or style code on the Dickies Indonesia Online 'Search' engine bar located on the top of the Dickies Indonesia homepage.
Unfortunately, you are unable to change an order once it has been placed. If you wish to cancel your order, please contact our Customer Service Team via live chat.
No. You can only order a Dickies product via the Dickies Indonesia Online or through our offline store.
From the purchase stage of finalizing your order – you will have 24 hours to cancel your order and receive a refund. To cancel your order, you must contact Customer Service via live chat.
The Dickies Indonesia website will only display sizes and colors available for purchase. However occasionally an item could sell out within the minute you place your order. If you have ordered a Dickies Indonesia product that is out of stock, the Dickies Indonesia Online Customer Service team will notify you as soon as possible and provide confirmation that you will be issued with a refund.
Yes. Our Size Guide can be easily accessed from the size guide link at the footer, or from the Size Guide link on every product page.
No. Products purchased on the Dickies Indonesia website cannot be exchanged at any of the retail stores stocking Dickies. But if you use the pick up in store method, you can exchange it at the store.
You can contact Customer Service Team for assistance with the exchange process, whether you purchased the product from the Dickies Indonesia website or a retail store.
You can sign up to the Dickies Indonesia newsletter list by scrolling down the Dickies Indonesia homepage to the bottom right hand side of the page. You will then have access to enter in your full email address on the 'Sign Up for Newsletter' section. By signing up to the Dickies Indonesia mailing list you will receive frequent marketing material, special offers and news on new products.
Yes, you must be a member to order on the Dickies Indonesia website. For existing members, simply log in to your account. For those who are not yet members, you must register as a member first.